Returns & Refunds Policy
RETURN AN ONLINE PURCHASE
You may return goods in the country they were purchased by contacting the Customer Care Centre who will advise you on how to return your goods
The following information will be required when returning your goods:
1. Confirmation Email containing your Transaction Reference Number
2. Delivery Documentation containing your Delivery Number
3. List and description of goods to be returned
4. Reason given for returning goods
When returning the goods by post please note:
It may take up to 10 days for your parcel to reach us
Returned items will be processed within three (3) working days of receipt
Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 7 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to address that we will enclose in our replying email.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail florescenceperfume@gmail.com